Privacy policy

Rubhouse Rebel™ Privacy Policy

Effective Date: September 9, 2025

Rubhouse Rebel LLC (“we,” “us,” or “our”) operates this store and website (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or otherwise interact with us. By using the Services, you agree to the practices described here. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs with respect to personal information.

1. Information We Collect

We may collect the following types of personal information:

  • Contact details: name, email address, billing and shipping addresses, phone number.

  • Payment details: credit or debit card information, payment confirmation, and transaction history (processed securely by Shopify — we never see your full card number).

  • Account information: username, password, preferences if you create an account.

  • Order history: items purchased, added to cart, or saved to wishlist.

  • Communications: information you provide when contacting us for customer support.

  • Device and usage data: IP address, browser type, operating system, and website interaction data (via cookies and similar technologies).

2. How We Collect Information

  • Directly from you: when you place an order, sign up for our newsletter, or contact us.

  • Automatically: through cookies, pixels, and other tools when you use our Services.

  • From third-party service providers: such as payment processors, shipping carriers, and Shopify.

3. How We Use Your Information

We use personal information for:

  • Processing orders, payments, and shipping.

  • Providing customer support.

  • Sending order confirmations, updates, and service-related messages.

  • Marketing, promotions, and newsletters (only if you’ve opted in; you may unsubscribe at any time).

  • Fraud detection, security monitoring, and compliance with legal obligations.

  • Improving our Services, products, and customer experience.

4. How We Share Information

We may disclose information to:

  • Shopify (our ecommerce provider) for hosting, payment processing, and analytics.

  • Shipping carriers and fulfillment partners for order delivery.

  • Service providers who assist with IT, marketing, or customer support.

  • Legal authorities if required to comply with law or enforce our rights.
    We do not sell your personal information.

5. Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is 100% secure, and we cannot guarantee absolute security.
We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law.

6. Children’s Privacy

Our Services are not directed at children under 18, and we do not knowingly collect personal information from minors. If you believe we have collected information from a child, contact us and we will delete it.

7. Cookies and Tracking

We use cookies and similar technologies to improve functionality and personalize your experience. You can manage cookies through your browser settings, though disabling them may limit functionality.

8. Your Rights

Depending on your location, you may have rights under applicable law, including to:

  • Access the personal information we hold about you.

  • Request correction or deletion of your information.

  • Opt out of marketing communications.

  • Request a copy of your data or ask us to transfer it to another provider (data portability).
    To exercise these rights, email us at orders@rubhouserebel.com.

9. International Transfers

Shopify and some service providers may process data outside your home country. By using our Services, you consent to such transfers where permitted by law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.”

11. Contact Us

For any questions or to exercise your rights, contact us at:
📧 orders@rubhouserebel.com